Shipping & Returns

At Virelly House, we're committed to providing a smooth and reliable shopping experience. Please read our shipping and returns policy below.

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Shipping

We proudly ship across the UK , FRANCE, EUA.

• Processing Time: 1–3 business days.

• Estimated Delivery: 5–13 business days.

• Order Tracking: A tracking number will be sent via email once your order has been dispatched.

• Shipping Costs: Shipping fees (if applicable) are displayed at checkout.

Please note that delivery times may vary during peak seasons, public holidays, or due to unforeseen courier delays.

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Order Tracking

Once your order has been shipped, you'll receive a confirmation email with your tracking information so you can monitor your delivery every step of the way.

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Returns

We want you to be completely satisfied with your purchase.

If you're not happy with your order, you may request a return within 30 days of receiving your item.

To be eligible for a return:

• The item must be unused and in its original condition.

• The product must be returned in its original packaging.

• Proof of purchase is required.

Please contact our customer support before returning any item.

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Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.

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Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.

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Contact Us

If you have any questions regarding shipping or returns, please contact us at:

📧 virellyhouse@gmail.com

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We'll be happy to assist you as quickly as possible.